Terms of Service

These terms govern your use of Chirp, an influencer-marketing operations platform operated by PT Maleo Kreatif. By creating an account or using the platform, you agree to them. If you are agreeing on behalf of a company, you confirm you have authority to do so.

The service

Chirp provides tools to discover creators, manage campaigns and deals, communicate through connected messaging channels, handle payment records, and report on outcomes. We may change or improve features over time. If we remove something you depend on, we will give reasonable notice.

Accounts

• You must be at least 18 and provide accurate account information.
• You are responsible for activity under your account and for keeping access secure.
• Workspace administrators control who can join their workspace and what each member can see and do.

Your responsibilities for creator data

Chirp lets you store and process information about creators — including contact details, bank details, and identity documents. That information belongs to those people, and you remain responsible for it.

• You must have a lawful basis for collecting and storing information about creators, and for uploading their identity or financial documents.
• Where the law requires consent, you must obtain it before storing the information or contacting the person.
• Before messaging creators through a connected channel, you must have whatever permission that channel requires. WhatsApp and Instagram each impose their own rules on business-initiated messages, and those rules apply to you.
• You must respond to requests from creators to access, correct, or delete their information. We will help you act on those requests.

We act on your instructions in respect of this information. We do not use it for our own purposes beyond operating the platform.

Acceptable use

You agree not to:

• Use the platform to send unsolicited bulk messages in breach of a channel’s rules.
• Upload malicious code, or attempt to access workspaces or data that are not yours.
• Scrape, resell, or redistribute data obtained through the platform’s providers.
• Use the platform to harass any person, or to store information unlawfully.
• Interfere with the platform’s operation or circumvent its access controls.

Third-party services

Chirp connects to services operated by others — including Meta for WhatsApp and Instagram messaging, and third-party providers for creator discovery and enrichment. Your use of those services is also subject to their terms, and their availability, pricing, and rules are outside our control. Where a provider charges for usage, those costs are passed through as described in the platform.

Your content

You keep ownership of everything you upload. You grant us the permission needed to store, process, and display it in order to run the platform for you. You can export or delete your data, and deleting a workspace removes its data from our systems.

Availability

We work to keep Chirp available and reliable, but we do not guarantee uninterrupted service. Maintenance, provider outages, and factors outside our control can affect it. AI features produce drafts and suggestions that require human review — they are not a substitute for your own judgement, and you should check them before acting on them.

Liability

To the extent permitted by law, the platform is provided as is, and we are not liable for indirect or consequential losses, lost profits, or lost data. Nothing here limits liability that cannot be limited by law.

Suspension and termination

You may stop using Chirp at any time. We may suspend or terminate access if these terms are breached, if usage puts the platform or other customers at risk, or if required by law. Where practical we will give notice and an opportunity to fix the problem first.

Changes

We may update these terms as the platform develops. The date at the top reflects the most recent version, and we will notify account holders of significant changes. Continuing to use Chirp after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of the Republic of Indonesia, and disputes will be resolved in the courts of Indonesia.

Contact

Questions about these terms: hi@maleo.agency.